Access
How do I request access to my departmental folder?
You should contact your Department Controller who determines access. Your Department Controller will send an email to CORE Help (core.help@state.co.us) if the access is approved.
How do I request access to LDC Reports?
You should contact your Department Controller and/or Deputy Controller, who determines who is allowed access. Your Department Controller and/or Deputy Controller will send an email to Core Help if your access is approved.
How do I request that a user be removed from the departmental folder?
If the CORE User still has CORE access, your department Controller, who determines access to the infoAdvantage departmental folder, will want to email core.help@state.co.us.
What information is needed when requesting accessing to a departmental folder?
Your department Controller will want to provide your name and CORE User ID.
Can anyone with CORE access also access infoAdvantage reports?
All users are currently setup for infoAdvantage when a CORE User ID is created for them. The CORE User will only be given access to the State-Wide report folder. A request would need to be sent from the department controller requesting department report access.
When a user's CORE access is disabled, does this automatically disable their infoAdvantage access?
When a user becomes disabled in CORE their infoAdvantage access will become disabled as well.
Can anyone with infoAdvantage access automatically access their departmental folder?
No. infoAdvantage users will only automatically be given access to the state-wide reports folder.
Can I have infoAdvantage access without having CORE access?
No, a UDOC needs to be processed for CORE Access in order for an employee to have infoAdvantage access, and to ensure that all agreements are signed by the employee.
How can I see a list of users who have access to our department folder?
You will want to contact CORE Help (core.help@state.co.us) requesting a list of users with access to your department folder in infoAdvantage.
How long, after my UDOC has been approved, will it take for me to be able to access infoAdvantage?
There is an automated process that will periodically, throughout the day, set up infoAdvantage profiles based on approved UDOCs.
This process occurs at the following times:
8:00 a.m.
12:00 p.m.
4:00 p.m.
11:00 p.m.
For example, if a UDOC was approved at 10:00 a.m., the CORE user will want to wait until 12:00 p.m. to be able to access infoAdvantage.
How do I request to have infoAdvantage access disabled for someone who is no longer a CORE user?
Once a UDOC has been completed and has gone final to disable a CORE user, there is an automated notice sent to disable infoAdvantage access at that time.
When are infoAdvantage profiles set up (once the UDOC has been approved)?
There is an automated process that will run periodically throughout the day to set-up infoAdvantage profiles based on approved UDOCs.
This process occurs at the following times:
8:00 a.m.
12:00 p.m.
4:00 p.m.
11:00 p.m.
For example, if a UDOC was approved at 10:00 a.m., the CORE user will want to wait until 12:00 p.m. to access infoAdvantage.
I can add/delete/modify reports only in my Developer folder. It seems like I am not able to add/delete/modify reports in any other folder. Are there additional requirements needed to have this ability?
Report developers only have access to add/delete/modify reports within the Team Member folder for their department. If a report needs to be moved outside of these folders for use by others at the department they will need to reach out to their Controller or a report developer that has been delegated controller access.
To obtain delegated controller access, the developer will need to contact their Controller and have them submit a request to CORE Help to provide delegated access for full control of the Department folder if they feel it is appropriate.
Why can't I access PB reports?
Check with your Security Admin that your User ID is populated on the Header of the UDOC in the Reporting User Information (Needed for PB Reporting) section.