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Home > Automatic Transaction Submission (ATS) > Job Aids > Phantom Upload Workaround
Summary:
Some CORE4 ATS templates are not uploading. See the Problem and Solution sections below to address this.
Problem: The current version of the ATS process is blocking some templates from being uploaded. This particular issue can be identified by not seeing the original template and a “camel lock” file after the upload.
Problem:
The current version of the ATS process is blocking some templates from being uploaded. This particular issue can be identified by not seeing the original template and a “camel lock” file after the upload.
1. Template is uploaded.
2. Once the green bar is full, you’ll get a message that the upload is done and you can close the window. **Do this immediately after uploading to see the issue.
3. Unsuccessful upload.
4. In comparison, this is what a successful upload looks like. Two files in the upload area.
Solution:
To temporarily work around this issue while it is being researched and remediated, follow these steps when a file disappears after upload.
Open the template that won’t upload. Click in the very upper left-hand corner of the grid. This will highlight all entries on the sheet.
Right-click and select Copy from the menu.
2. Open a new clean spreadsheet and select the same corner. Then right-click and select Paste Special -> Values & Source Formatting to capture all data.
3. Make sure to save the new sheet with the .xls extension.
These steps will get a spreadsheet to load while the root cause of the issue is determined and remediated. If you have any questions regarding this process, please email core.help@state.co.us
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