Recording a Payment Collected by a Collection Agency

This job aid describes actions taken to record a payment taken by a collection agency. The easiest way to find the CL is to find the RE that was originally referenced.

1. Enter RE in the Global Search field.

RE in the Global Search bar

2. On the Transaction Search page

Search for a Transaction

3. Select the RE transaction ID link.

Select the RE transaction ID hyperlink

4. Select the menu drop-down arrow.

Research and Transaction References from the vertical 3-dot menu

5. On the Transaction Reference Query page:

Forward Reference Query
Primary Actions and Copy Forward from the vertical 3-dot menu

6. On the Copy Forward page:

Copy Forward

7. On the General Information tab of the Header section:

General Information

8. On the General Information tab of the Vendor section:

General Information tab

9. Select Validate, review for accuracy and Submit.

Validate and Submit