Error Message FAQs
Home > Accounts Payable > FAQs > Error Messages
Accounting Period closed - transaction not allowed. (A1598)
Remove the Record Date in the Header Tab within the General Information Section, or add/update the BFY, FY, and Period within the General Information section of the Header Tab.
How do I resolve the error "The Vendor Customer Does Not Exist on the Vendor Customer Table (A761)" on a payment transaction?
To resolve this error message, you will want to make sure that the record date that you have entered is not before the Active From or after the Active To date listed on the vendor VCUST Record. If the record date is before the date the vendor became active in CORE or after the Active To, you will want to modify/edit the transaction to correct the record date.
Example:
The vendor has an Active From on the VCUST table listed as 05/12/2021, so if you enter a record date in your CORE Transaction to anything before 5/12/2021, the vendor will not show up in CORE.
Example:
The vendor has an Active To on the VCUST table listed as 12/31/2023, so if you enter a record date in your CORE Transaction to anything after 12/31/2023, the vendor will not show up in CORE.
Why is my RTGPF on the AD/EF Exception report with a Funding Profile error A3416?
An RTGPF transaction in the AD EF Exception Report with the error 'If the Funding Profile, Funding Priority, or Funding Line is entered, then all three fields must be entered."(A3416) will need an RTGPF cancellation version created and processed to Final.
A new RTGPF transaction should then be created in the RTGSUM table and the draft will need to have the Funding Profile, Funding Priority, and Funding Line fields in the Accounting tab COA Section, either all manually populated or all cleared out - as determined by the agency policy - before submitting for approval.
Why am I getting the following error on my GAX document "Vendor Invoice on Vendor Invoice Registry has been paid for $XXXX.XX (A1807) error?
This error could occur for multiple reasons:
You may have data entered in the Payment Instructions section of the Header tab. It overrides the information in the Payment Instructions section of the Accounting tab. The best practice is to leave the Header tab Payment Instructions section blank and only enter the Payment Instructions section on the Accounting Tab.
You may have the same invoice number listed for all the Accounting Lines in the General Information Subsection. You will need to update the lines consecutively (Vendor Invoice Line 1 on Accounting Line 1, Vendor Invoice Line 2 on Accounting Line 2, etc.) if you are using the same vendor invoice number. This should clear the errors and the transactions should be able to validate successfully.
The Invoice number has been paid on a previous GAX document.
Why am I getting the following error on my RTGPF document "Vendor Invoice on Vendor Invoice Registry has been paid for $XXXX.XX (A1807) error?
You may have the same invoice number listed for all the Accounting Lines in the General Information Subsection. You will need to update the lines consecutively (Vendor Invoice Line 1 on Accounting Line 1, Vendor Invoice Line 2 on Accounting Line 2, etc.) if you are using the same vendor invoice number. This should clear the errors and the transactions should be able to validate successfully.