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How do I resolve the GAX Transaction not generating payment?
Sometimes a payment is not generated that does not show up on the AD EF Exception Report or System Hold Reports for two reasons. These items can be reviewed in the Disbursement Request Table (DISRQ) to identify if they are the cause.
Bank Code Typo:
Check the Bank Code by typing DISRQ into the Global Search Bar.
Enter <>8 into the Bank Account field and click Apply. Check the grid for the GAX in question.
SCHEDULED PAYMENT DATE TYPO:
Check the Scheduled Payment Date by typing DISRQ into the Global Search Bar.
Enter >current date (example >3/1/2025) and then Apply to check and see if there were any typos in the Schedule Payment Date field. Check the grid for the GAX in question.
If the GAX in question is discovered to have a typo in either the Bank Code or the Scheduled Payment Date, please work with your accounting team. The GAX will need to be modified or cancelled as appropriate and consistent with agency policy.
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