CONTACT US

Photo by: Terri Jukola, CDLE, Old Cabin Facing Mt. Elbert, Twin Lakes. CO

Due to the COVID-19 pandemic, our team has shifted to working remotely. Please contact the CORE Help Desk by email at core.help@state.co.us.

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CORE Website Feedback FormHelp us help you! Tell us what you'd like to see improved or added on the CORE Resources & Help website.

Photo by Barb Sheppard, DPA, Taking a Leap, Mt. Evans

CORE Operations Team

Did you know that there is a highly skilled team of people that are available to help support issues with CORE, PB and infoAdvantage?

Holiday Schedule

The CORE Support Center will be closed during the holidays below:

Monday, January 2, 2023 - New Year's Day

Monday, January 16, 2023 - Martin Luther King Jr. Day

Monday, February 20, 2023 - President's Day

Monday, May 29, 2023 - Memorial Day

Monday, June 19, 2023 - Juneteenth

Monday/Tuesday, July 3/4, 2023 - Independence Day

Monday, September 4, 2023 - Labor Day

Monday, October 2, 2023 - Frances Xavier Cabrini Day

Friday, November 10, 2023 - Veterans Day

Thursday, November 23, 2023 - Thanksgiving Day

Monday, December 25, 2023 - Christmas Day

CORE System Availability

Regular:

CORE System Availability: Mon-Fri 6:30 a.m. - 8:00 p.m
CORE System Weekend Availability: Sat-Sun 6:30 a.m. - 8:00 p.m. (with the exception of maintenance windows).

FYE:

During FYE, the CORE System will have extended availability during the week and on the weekend. There will also be extended User Support hours during Period 12 close and Period 13/14 close dates.

CORE User Support Extended Hours:
- For the following dates:
  - 7/19/2023 - 7/21/2023
  - 7/31-2023 - 8/4/2023
  - 8/7/2023 - 8/9/2023
- Mon-Sun 8:00 a.m. - 9:00 p.m.
CORE System Extended Availability:
- 6/1/2023 - 8/9/2023 (Period 14 Close)
- Mon-Sun 6:30 a.m. - 9:00 p.m. (with the exception of maintenance windows).