My manager/approver is out of the office, and my document is stuck in their worklist. How can I get this document approved?
Documents that are stuck in a manager's/approver's worklist and need to be approved will need to be retrieved by an approver with a manager role. To determine if there are additional approvers to approve or reject your document, you will want to run infoAdvantage report WF-003 - Workflow Groups.If there is another approver, and they have manager access, then they will be able to go into the other manager's worklist queue and retrieve the document to approve/reject on behalf of your manager.
If there are not any other approvers, you will want to speak to your department appointed CORE Security Administrator to request an additional approver be created to approve or reject the pending documents.