Why am I unable to access/connect to CORE?

If you are unable to access/connect to CORE, it may be that you are using a browser that is not supported.

The following browsers are supported for CORE:

    • Microsoft Internet Explorer 8 and 9 for Windows
    • Microsoft Internet Explorer 10 (must be in compatibility mode) for Windows
    • Microsoft Internet Explorer 11
    • Mozilla Firefox 10 ESR for Windows (With popup blocker disabled)

Java is required for accessing CORE websites.

If you have verified that you are using a supported browser, you may need to clear your browser history (clear your cache).

For Internet Explorer:

  • Go to Tools
  • Select Internet options
  • Select Browsing History
  • Select "Delete"

For Firefox:

  • Open Firefox
  • Navigate to the "Options" panel (top right) and select Options
  • Navigate to "Advanced" and then to "Network"
  • Under Cached Web Content, Select the "Clear Now" Button