How do I resolve "no data to retrieve"?

Screenshot of Retrieve Data window with No data to retrieve in MainQuery as the message with the OK button circled in blue.

This error can occur for several reasons:

  • One of the prompt values entered is no valid (ie, case sensitivity in prompt selection).

  • The combination of prompts entered does not have any matching transactions.

  • If the message appears after 10 to 20 minutes the query was unable to find data within the timeout of the report.

If you are still having issues please send an email to with the following information:

  • Screenshot of the prompt selection screen

  • Screenshot of the report cover page

  • Location and Name of the Report