This error can occur for several reasons:

• One of the prompt values entered is no valid (ie, case sensitivity in prompt selection).

• The combination of prompts entered does not have any matching transactions.

• If the message appears after 10 to 20 minutes the query was unable to find data within the timeout of the report.

If you are still having issues please send an email to core.help@state.co.us with the following information:

• Screenshot of the prompt selection screen

• Screenshot of the report cover page

• Location and Name of the Report