How do I resolve the ECM error I received when trying to attach a document in CORE?

  • Attachment Size: Ensure that your file is no larger than 20MB.

  • Browser Cache: If your file is 20MB or less, you will want to clear your browser history and close out of all browser windows prior to logging back into CORE to retry uploading the document.

  • Network Bottleneck: If you are still seeing the ECM error, it may be because other CORE users are uploading documents. Wait ten (10) minutes and retry the upload. You can also try renaming the file and uploading again.

  • Please see FAQ below for file types