How do I correct the Cannot Add New User / Password Errors?

The Cannot Add New User error you are receiving is usually given when the User ID you are creating is taken.  To resolve this error you may want to try adding a number or symbol to the User ID.


The Password Error you are receiving usually means you will need to check the password you have selected.  You want to make sure that your password includes the following:

  • Minimum of eight characters long

  • One capital and one lowercase letter

  • One number